Refund & Cancellation Policy

This Refund & Cancellation Policy explains how V PATHing Enterprise LLC (“VPathing,” “we,” “us,” or “our”) handles refunds, cancellations, and returns for the products and services we sell. It applies to all purchases made through our websites and applications. All prices and payments are in U.S. dollars (USD) unless stated otherwise, and payments are processed securely by our third-party payment processor, Stripe.

Subscriptions and recurring plans

• Cancel anytime. You may cancel a subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; your plan remains active until the end of the current billing period.
• 30-day money-back guarantee. Every new subscription comes with a 30-day money-back guarantee. If you ask within 30 days of your first charge, we will refund that charge in full and cancel the subscription.
• Renewals. Subscriptions renew automatically at the then-current price until canceled. Apart from the 30-day money-back guarantee and billing errors, we do not provide refunds, including for partial billing periods or for periods already elapsed.
• Deleting your account. You can delete your V Path Call Assistant account at any time: in the iPhone app, Settings → Delete account, or by email as described on Delete your account. In the app, with a paid subscription, you choose: delete it at the end of your paid period, keeping the service until then with no renewal and no refund, or delete it now, which cancels the subscription immediately. Deleting now refunds your first subscription payment in full if it was made in the last 30 days, as under the 30-day money-back guarantee above; renewal payments are not refunded. Either way you are not charged again.
• Billing errors. If you were charged in error (for example, a duplicate charge or a charge after cancellation), contact us and we will refund the incorrect amount in full.

One-time and digital purchases

• 30-day money-back guarantee. For one-time purchases of digital products or licenses, if you ask within 30 days of purchase, we will refund the purchase in full.
• After 30 days. One-time purchases are not refundable after 30 days, except for billing errors or where required by law.

Custom development and professional services

• Before work begins. If you cancel a project or engagement before we begin work, any deposit or prepayment is fully refundable.
• After work begins. Custom development, automation, integration, and consulting services are billed for time and work performed. Amounts covering work already completed or in progress are non-refundable. Any prepaid amounts for work not yet performed will be refunded, less costs already incurred.
• Milestone projects. For milestone- or phase-based engagements, completed and accepted milestones are non-refundable. You may cancel remaining, un-started milestones for a refund of amounts prepaid toward them.

How to request a refund or cancellation

To request a refund or cancel a service, email us at support@vpathingenterprisellc.site or use our contact page. Please include your name, the email address used for the purchase, the product or service, and the date and amount of the charge so we can locate your order quickly.

How refunds are processed

Approved refunds are issued to the original payment method through Stripe. Once approved, refunds are typically initiated within 5–10 business days. The time it takes for the funds to appear on your statement depends on your bank or card issuer. We do not charge a fee to process a refund.

Questions and disputes

If you have a concern about a charge, please contact us first — we are committed to resolving billing issues promptly and fairly. Your statutory rights under applicable consumer protection laws are not affected by this policy.

Contact us

V PATHing Enterprise LLC — support@vpathingenterprisellc.site. See our contact page for full support details.